ASSISTANT DIRECTOR, SERVICE DESK
School/Department:
TECHNOLOGY SUPPORT SERVICES
City & Zip:
SUNRISE, FL, US, 33351
Requisition #:
3197
Posting Closing Date:
06/30/2025
School Year:
2024-2025
POSITION GOAL
To assist the Director in developing overall department strategies by incorporating industry best practices and ensure the reliability of district-wide system performance; ensures that all information resources are properly supported to maintain operational efficiencies in addition to ensuring compliance to Information Technology and security policies, procedures, and standards
ESSENTIAL PERFORMANCE RESPONSIBILITIES
MINIMUM QUALIFICATIONS & EXPERIENCE
- An earned bachelor’s degree from an accredited institution.
- A minimum of five (5) years within the last eight (8) years of increasingly more responsible experience in the field related to the title of the position with at least three (3) years of experience in a supervisory capacity in administration of information technology systems.
- IT Infrastructure Library (ITIL) certification V3 or higher.
- Extensive familiarity of ticketing systems (e.g., Remedy), IT Service Management (ITSM), ITIL and other industry leading IT service management tools and processes.
- Advanced analytical, problem solving and critical thinking skills.
- Excellent verbal, and written communications skills.
- Knowledge of current computing technologies and software applications appropriate to the position’s job responsibilities.
- Computer skills as required for the position.
PREFERRED QUALIFICATIONS & EXPERIENCE
SIGNIFICANT CONTACTS-frequency, contact, purpose
PHYSICAL REQUIREMENTS
TERMS OF EMPLOYMENT
LINK TO JOB DESCRIPTION
- To review the complete job description for this position, access the following website: https://www.browardschools.com/Page/36072 and search by Job Code. The Job Code for this position is: R-073
SKILLS
COMPETENCIES
CERTIFICATIONS
LOCATION PREFERENCES/ADDITIONAL INFOR
Salary Range: $74,407 - $133,882
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami