PROCESS ANALYST, BUSINESS SUPPORT CENTER

POSITION GOAL

Ensure processes and systems are aligned by serving as the liaison between functional users and the technology division and/or other division(s), designing processes, and configuring the system to accommodate designed processes. Provide continuing analytical services to identify changes in work practices, requirements for technology applications, and implementation of associated system changes.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

The Process Analyst, Business Support Center shall carry out the performance responsibilities listed below:

• Supervise staff as assigned in the performance of job duties.
• Analyze current work processes in area of responsibility to assess compatibility with the system.
• Provide support to appropriate work area(s) in understanding work processes and their interaction with the system.
• Identify work process issues, document system user’s needs and problems.
• Optimize current work processes by adapting to new functionality in the system or work environment.
• Develop, maintain, and amend, as needed, standard operating procedures for the identification, capture, and maintenance of critical data elements necessary to enhance strategic decision making.
• Research and evaluate possible process or software solutions, and design and implement appropriate corrective actions.
• Coordinate with pertinent departments/locations District initiatives involving any changes/upgrades and directing consultants, as necessary.
• Document each new or changed work process procedure, report, service, or utility.
• Design solutions necessary to solve existing business issues that will result in the improved delivery of services and financial outcomes.
• Articulate user needs to the development team and take ownership of development work performed.
• Lead and coordinate the planning, analyzing, testing and implementation of new releases, patches and maintenance for applicable modules or situations.
• Assist in the design of training material and assessment of training needs based upon work process changes and enhancements to existing systems.
• Coordinate training on the system to end users and project team staff.
• Assist in ensuring that the District remains in compliance with external requirements and internal policies by remaining current with State/Federal regulations and system technologies in the applicable functional area.
• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida. • Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.
• Review current developments, literature and technical sources of information related to job responsibilities.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned by the immediate supervisor, or designee.

MINIMUM QUALIFICATIONS & EXPERIENCE

• An earned bachelor's degree in computer science, business, organizational leadership, or a related field from an accredited institution.
• A minimum of five (5) years, within the last ten (10) years of experience in the field related to the title of the position.
• Knowledge of standard practices, processes, principles, state, and federal regulations in the applicable functional area.
• Excellent verbal and written communication skills.
• Computer skills as required for the position.

PREFERRED QUALIFICATIONS & EXPERIENCE

• Lean-Six Sigma or other process improvement certification.
• Experience in research, evaluation, and writing reports that present technical data to non-technical audiences.
• Bilingual skills.

SIGNIFICANT CONTACTS-frequency, contact, purpose

Frequently works with functional users at all levels and applicable staff to obtain input and understanding of their work processes and needs; periodically works with senior management on specific design issues.

PHYSICAL REQUIREMENTS

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.

LINK TO JOB DESCRIPTION

To review the complete job description for this position access the following website: https://www.browardschools.com/Page/36072 and search by Job Code. The Job Code for this position is:  W-042

LOCATION PREFERENCES/ADDITIONAL INFOR